This article list the different options you have, when you need to contact someone at Procurati. We are constantly working to improve the customer experience, not only in out products, but also in the way we service existing clients and people that want to engage with us for whatever reason. We call it "Customer Care" and it is a topic of great importance for us. Therefore we have established a number of options for you to get the answers and the help you need as fast as possible.



Contact us over the phone

You can get in touch with us over phone during business hours. Our main operations are in Denmark, so please take time zones into account. We are 1 hour ahead of UK, 6 hours ahead of US East Coast and 9 hours ahead of US West Coast. Normally you will be able to leave us a message if you call outside business hours.


We speak english, although you should expect that most of the time the phone will be answered by an Danish speaking person.


To reach Procurati on the phone please dial:


+45 55 99 06 05


When you are in a dialogue with an individual consultant or any other person, you are welcome to ask for direct phone numbers. This will make it easier for you to get in touch with the resources you need.



Send email to us

We have a number of different entry points for email contact. This is the most efficient way to seek contact for most issues, unless you already have a resource assigned to your case.



For inquiries related to our products and service; eg. information on functionality, price or availability, you can send an email to:


customercare@procurati.com


Your email will automatically create a ticket in our Service Desk. This is a good thing! In this way a person is assigned to you as quickly as possible and you can follow the progress of your inquiry online.




For inquiries related to finance; billing or invoicing, you can send email to:


finance@sharepointpeople.dk


Your email will be sent directly to our finance people, who will respons as soon as possible.




If you are not sure where to send your email; you can always send it to customercare@procurati.com. From there it will be routed to the right person or function in our company.





Contact us over the web

You can also connect with us using our websites, on faceBook (r) or Twitter(r). Our website offers direct acces to our Service Desk, so you can expect the same experience as by contacting the service desk through email.


Contact our Service Desk through the website here:

http://da.procurati.com/service-desk/


When using this option, you can also search in our Knowledge base. There might already be an answer for your question there.



We are naturally also on social media. You can get in contact with us on:


Unfortunately we currently can not guarantee immediate response on social media requests, but we are receiving all your questions and comments through these channels too. It is our policy to respond to social interactions using the "social approach". This means that we will respond to you in the same media that you used to contact us, unless you ask us to do differently.



We hope that this article helps you understand your options when engaging with us. If you feel something is missing or that we are not living up to your expectations, dont hesitate to send us your thoughts at customercare@procurati.com right away.